Refund & Returns Policy

Last Updated: August 4, 2023

At Kalibre Coffee Shop, we strive to provide you with the best coffee products for your home brewing experience. We understand that there may be times when you need to return or seek a refund for a purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully and feel free to contact us at kalibrecoffee@gmail.com if you have any questions or concerns.

1. Returns Eligibility:

  • We accept returns for physical products purchased from our website within 30 days from the date of delivery.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiating a Return:

  • To initiate a return, please contact our customer support team at kalibrecoffee@gmail.com with your order number and a brief description of the reason for the return.
  • Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

3. Return Shipping:

  • You are responsible for covering the cost of return shipping.
  • Please ensure that the product is securely packaged to prevent damage during transit.

4. Inspection and Refund Process:

  • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.
  • If the product is approved for a return, we will process a refund to the original payment method used for the purchase.

5. Refund Timeframe:

  • Refunds will be processed within 30 business days of receiving the returned product.
  • It may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

6. Non-Refundable Items:

  • We do not offer refunds for gift cards or promotional items.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs.

8. Contact Us:

  • If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at kalibrecoffee@gmail.com.

9. Address for Returns:

Kalibre Coffee Shop Attn: Returns Department 18 F Angeles Street Pateros, Philippines

10. Changes to the Policy:

  • We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective upon posting to our website.

By purchasing from Kalibre Coffee Shop and using our products, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.

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